ALBA is a space for genuine connection.
To ensure that connection feels accessible and inclusive for everyone, we consider barrier-free access to our digital services essential. Our goal is to design our website and mobile applications in accordance with applicable legal requirements. Temporary deviations are transparently communicated and addressed in a timely manner.
We strive to make our website and mobile applications usable for as many people as possible, regardless of individual abilities. In doing so, we follow the fundamental principles of digital accessibility and the relevant international standards, in particular the Web Content Accessibility Guidelines (WCAG).
Current Status
ALBA is currently in its development and MVP phase. The full implementation of all digital accessibility requirements is an ongoing process that we arecontinuously advancing.
At present, we already take into account:
• clear and logical page and navigation structures
• readable font sizes and sufficient color contrast
• clear and understandable language
• an overall accessibility-conscious design of core functionalities
Ongoing Improvement
We do not view accessibility as a fixed state, but as a continuous responsibility.
We are continuously working to improve our services and to identify andreduce existing barriers.
Responsibility for the ongoing development of accessibility lies with themanagement in collaboration with our product and development teams.
Accessibility Feedback
If you encounter accessibility barriers while using our website or mobile applications, or if you have suggestions for improvement, you may contact us at any time:legal@alba-app.de and Subject: Accessibility
We confirm receipt of your request within 3 business days and will providea substantive response within 14 days.
Scope
This statement applies to:
• the website of ALBA GmbH
• the mobile application “ALBA” for iOS
• the mobile application “ALBA” for Android
It refers to the publicly accessible versions of our digital services.
Legal Framework and Standards
ALBA aims to provide its digital services in accordance with the German Accessibility Strengthening Act (BFSG) and Directive (EU) 2019/882 (EuropeanAccessibility Act).
As technical standards, we refer to:• EN 301 549
• WCAG 2.1 Level AA (with consideration of WCAG 2.2)
Testing and Supported Environments
Current versions of iOS and Android as well as common browsers (Safari,Chrome) on macOS have been tested. The findings are incorporated into our ongoing product development.
Conformance Status
At the time of publication, the service is partially compliant with the above-mentioned standards.
Current status by platform: Website: partially compliant, iOS App: partially compliant, Android App: partially compliant(each with reference to WCAG 2.1 Level AA)
Full implementation will be carried out gradually as part of ongoing product development.
As of the last review (12 February 2026), our digital services arepartially compliant with WCAG 2.1 Level AA.
As ALBA is currently in a development and growth phase, it cannot be ruledout that certain functions or content are not yet fully accessible.
We continuously review our website and mobile applications and improve identified barriers within our product and release cycles.
Where specific deviations are identified, we document them transparently and prioritize remediation based on user relevance.
Further Development
With increasing product maturity, additional technical and design measures will be implemented.
Enforcement Procedure
If you believe that you are disadvantaged due to insufficient accessibility of our digital services, we kindly ask you to contact us first.
If you do not receive a satisfactory response, you may contact the competent market surveillance authority in accordance with the German Accessibility Strengthening Act (BFSG). Market Surveillance Authority The competent authority for monitoring compliance with the BFSG is:
Market Surveillance Authority of the Federal States for the Accessibilityof Products and Services (MLBF)
c/o Ministry of Labour, Social Affairs,
Health and Equality of the State of Saxony-Anhalt
Postfach 39 11 55
39135 Magdeburg
Germany
Email: MLBF@ms.sachsen-anhalt.de
Phone: +49 391 567 6970
Mediation
If no satisfactory solution is found regarding your request on accessibility, you may contact a mediation body. Its task is to resolve conflicts between persons with disabilities and public bodies at federal level.
The mediation procedure is free of charge and does not require legal representation.
You can contact the mediation body at:
Landeskompetenzzentrum Barrierefreie IT
Landgraf-Philipp-Platz 1-7
35390 Gießen
Germany
Email: LBIT@rpgi.hessen.de
https://lbit.hessen.de/
This statement is reviewed at least annually and whenever significantchanges are made to our digital services. Relevant updates are documented in aversioned manner.
Created on: 12 February 2026
Last reviewed on: 12 February 2026
